## Streamline Service Ops, Starting at Check-In
### Secure approvals on repairs before service begins with Affinitiv SmartLane.

- Greet Customers In-Lane
- Identify Pre-Existing Conditions
- Upsell in an Instant
- Enhance Overall Efficiency
- Leverage Strategic Integrations

## Make Inefficient Check-Ins a Thing of the Past
See how SmartLane helps ensure a smooth start to service for a better customer experience.

**Greet Customers In-Lane**

Increase satisfaction by welcoming customers in the lane and providing a “sign-and-go” experience that makes vehicle hand-off simple, seamless, and pleasant.

**Identify Pre-Existing Conditions**

Perform a quick vehicle walkaround and capture potential repair opportunities via photo and video with annotation.

**Upsell in an Instant**

Review factory maintenance plans and previously declined repairs to proactively recommend additional services and obtain approval on the spot.

**Enhance Overall Efficiency**

Easily streamline current processes with technology that adapts to your workflow and enables you to roll appointments right into ROs.

**Leverage Strategic Integrations**

Save data to the customer’s record with Affinitiv Book, expedite inspections with Affinitiv MPI, and more.

3% Lift  
On Average  
In Tire Rotations  
3 Upsold  
Tire Rotations  
Per Year

Whether we're a one-dealership location or a large group like Napleton, Affinitiv has always been there to adapt to our business growth and all of our customers' needs.

Steve Ignowski  
Platform Manager  
Napleton Automotive Group

We use pretty much every product that Affinitiv has available only because we trust them so much. So, I want to thank them for supporting us so we're able to grow our business.

Vincent Cajano  
Service Director  
Kia Delray

I think it's a competitive advantage to be with Affinitiv and to have this 360-degree idea of marketing.

Joe Lamphier  
Executive Vice President  
Crown Automotive Group

Affinitiv has been with us for a very long time. They know our company. They know our core values. They understand our needs.

Amy Spiegel  
Marketing Director  
Crown Automotive Group

Upon switching online schedulers, we realized our shop capacity was not being fully utilized. After working with the team to customize our settings, we went from 20 appointments a day to handling 40 comfortably—a 100% increase in service business.

Manager  
Crews Subaru

It’s easy for service advisors and other personnel to go into the schedule and identify what’s coming.

Service Manager  
Kenny Ross Subaru

It’s easily adaptable—easy to work for our operators. My guys constantly look at it.

Service Manager  
Kenny Ross Subaru

If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.

Service Manager  
Kenny Ross Subaru

## Expand Your Capabilities with More Data-Driven Solutions

**Online Scheduling**
Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization.

[Learn More](https://www.affinitiv.com/service/book/)

**Digital Inspections**
Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.

[Learn More](https://www.affinitiv.com/service/mpi/)

**Direct Customer Communication**
Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.

[Learn More](https://www.affinitiv.com/service/messaging/)

**Streaming Video Recording**
Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.

[Learn More](https://www.affinitiv.com/service/techvideo/)