Streamline Service Ops, Starting at Check-In
Secure approvals on repairs before service begins with Affinitiv SmartLane.
- Greet Customers In-Lane
- Identify Pre-Existing Conditions
- Upsell in an Instant
- Enhance Overall Efficiency
- Leverage Strategic Integrations
Make Inefficient Check-Ins a Thing of the Past
See how SmartLane helps ensure a smooth start to service for a better customer experience.
Greet Customers In-Lane
Increase satisfaction by welcoming customers in the lane and providing a “sign-and-go” experience that makes vehicle hand-off simple, seamless, and pleasant.
Identify Pre-Existing Conditions
Perform a quick vehicle walkaround and capture potential repair opportunities via photo and video with annotation.
Upsell in an Instant
Review factory maintenance plans and previously declined repairs to proactively recommend additional services and obtain approval on the spot.
Enhance Overall Efficiency
Easily streamline current processes with technology that adapts to your workflow and enables you to roll appointments right into ROs.
Leverage Strategic Integrations
Save data to the customer’s record with Affinitiv Book, expedite inspections with Affinitiv MPI, and more.
3% Lift
On Average
In Tire Rotations
3 Upsold
Tire Rotations
Per Year
Whether we're a one-dealership location or a large group like Napleton, Affinitiv has always been there to adapt to our business growth and all of our customers' needs.
Steve Ignowski
Platform Manager
Napleton Automotive Group
We use pretty much every product that Affinitiv has available only because we trust them so much. So, I want to thank them for supporting us so we're able to grow our business.
Vincent Cajano
Service Director
Kia Delray
I think it's a competitive advantage to be with Affinitiv and to have this 360-degree idea of marketing.
Joe Lamphier
Executive Vice President
Crown Automotive Group
Affinitiv has been with us for a very long time. They know our company. They know our core values. They understand our needs.
Amy Spiegel
Marketing Director
Crown Automotive Group
Upon switching online schedulers, we realized our shop capacity was not being fully utilized. After working with the team to customize our settings, we went from 20 appointments a day to handling 40 comfortably—a 100% increase in service business.
Manager
Crews Subaru
It’s easy for service advisors and other personnel to go into the schedule and identify what’s coming.
Service Manager
Kenny Ross Subaru
It’s easily adaptable—easy to work for our operators. My guys constantly look at it.
Service Manager
Kenny Ross Subaru
If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.
Service Manager
Kenny Ross Subaru
Expand Your Capabilities with More Data-Driven Solutions
Online Scheduling Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization.
Digital Inspections Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.
Direct Customer Communication Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.
Streaming Video Recording Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.