Reinforce Trust with Every Inspection
Increase efficiency and customer transparency with Affinitiv MPI.
- Digitize Vehicle Inspections
- Capture Every Repair
- Get Instant Status Updates
- Secure Fast Customer Approvals
- View Detailed Reporting
Consistent Inspections. Confident Approvals.
See how MPI helps you offer more repair recommendations and grow CSI.
Digitize Vehicle Inspections
Complete more MPIs and drive additional service recommendations with preset templates and custom workflows to help expedite each inspection type.
Capture Every Repair
Add photos and videos to inspection items, save declined repairs to the customer record with smart integrations, and search for parts with imported parts data.
Get Instant Status Updates
Receive alerts via the MPI app, SMS, and/or email when an RO changes status. Plus, monitor current statuses and filter by workflow events from the MPI Ledger.
Secure Fast Customer Approvals
Increase trust and transparency by sending clear inspection reports (with attachments and pricing) to customers while the vehicle is still being serviced.
View Detailed Reporting
Explore key inspection data from a widget-based dashboard. And get a breakdown of stats for each advisor and technician with MPI Performance Overview Reports.
+0% in Customer Pay Per RO
When an inspection is performed
+$0K in Annual Customer Pay Revenue
Through adoption of an MPI tool
Whether we're a one-dealership location or a large group like Napleton, Affinitiv has always been there to adapt to our business growth and all of our customers' needs.
Steve Ignowski, Platform Manager Napleton Automotive Group
We use pretty much every product that Affinitiv has available only because we trust them so much. So, I want to thank them for supporting us so we're able to grow our business.
Vincent Cajano, Service Director Kia Delray
I think it's a competitive advantage to be with Affinitiv and to have this 360-degree idea of marketing.
Joe Lamphier, Executive Vice President Crown Automotive Group
Affinitiv has been with us for a very long time. They know our company. They know our core values. They understand our needs.
Amy Spiegel, Marketing Director Crown Automotive Group
Upon switching online schedulers, we realized our shop capacity was not being fully utilized. After working with the team to customize our settings, we went from 20 appointments a day to handling 40 comfortably—a 100% increase in service business.
Manager, Crews Subaru
It’s easy for service advisors and other personnel to go into the schedule and identify what’s coming.
Service Manager, Kenny Ross Subaru
It’s easily adaptable—easy to work for our operators. My guys constantly look at it.
Service Manager, Kenny Ross Subaru
If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.
Service Manager, Kenny Ross Subaru
Expand Your Capabilities with More Data-Driven Solutions
Online Scheduling
Generate more appointments, efficiency, and revenue with an easy online scheduler featuring robust capacity management and customer personalization.
Mobile Lane Reception
Identify additional repairs and provide a “sign-and-go” experience for customers with quick vehicle check-ins from your phone, tablet, or desktop.
Direct Customer Communication
Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.
Streaming Video Recording
Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.