Create the Ultimate Service Experience

Set your store apart with integrated solutions powered by data.

Today’s dealers face the constant challenge of improving the customer experience while streamlining ever-changing processes. With a full suite of Service Lane Technology, Affinitiv offers fully integrated and customized solutions to meet your needs—all backed by dedicated, ongoing support to help you deliver on your service promise.

Designed for Dealers and Centered on Customers

Frustrated by inefficient processes and ongoing defection? Reclaim lost revenue with industry-leading tools.

Increase appointments, simplify booking, and save your team +165 hours annually via easy online scheduling that’s available 24/7.

Quickly capture the latest customer data, pinpoint upsell opportunities, and document declined repairs with mobile check-ins.

Ensure seamless transitions through service via direct integration with your DMS and other tools and processes.

Manage productivity, monitor your results, and make informed decisions with user-friendly reporting.

Maximize usage and optimize performance with best-in-class support whenever you need it.

+0%
in Customer Pay Revenue
on ROs when an inspection

is performed
0%
Customer Pay Job Line
per RO Checked in via SmartLane

Data-Driven Technology for Every Step of Service

Whether you’re looking to simplify operations across fixed ops or support a specific aspect of service, our solutions are designed to work seamlessly together or alongside your existing tools or processes to help you achieve your unique goals.

Online Scheduling

Digital Inspections

Mobile Lane Reception

Streaming Video Recording

Direct Customer Communication

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