Schedule Service in 3 Minutes or Less
Make your service bay more profitable with Affinitiv Book.
- Streamline Scheduling
- Increase Shop Capacity
- Lift Productivity
- Recommend Specific Services
- Personalize the Process
Manage Capacity. Maximize Productivity.
See how Book helps generate more appointments, efficiency, and revenue.
Streamline Scheduling
Provide an easy online scheduler that’s accessible 24/7 and proven to take 3 minutes or less.
Increase Shop Capacity
See an average of 97% service capacity utilization with capacity management options for teams, advisors, transportation types, skill groups, and opcodes.
Lift Productivity
Increase shop throughput by defining the intervals needed to complete each type of service.
Recommend Specific Services
Help customers schedule what they need with vehicle-specific OEM, mileage-based, and dealer service recommendations.
Personalize the Process
Display vehicle service history, maintenance reminders, and dynamic offers through a unique customer portal.
+$0
Customer Pay Revenue
Annually, through improved customer experience, leading to retention
+0
Hours Saved Annually
Through improved
online scheduling
0%
Improvement
In online appointment setting vs.
competitive schedulers
Seamless Add-Ons to Book
Online Payments and Cashiering
Expedite the service checkout process and enable customers to pay prior to vehicle pickup with secure and interactive online billingvia email or SMS.
Smart, Incentivized Scheduling
Minimize unfilled capacity and capture lost revenue with AI-driven offers that give service customers added incentives to book during specific times.
Integrated Recalls
Boost recall completion rates, drive ROs, and increase customer satisfaction with instant access to the latest vehicle recall data right in the app.
Vehicle Pickup and Delivery
Provide easy, touchless service with internal ride scheduling and management that lets customers follow their vehicle’s location and time of return.
Upon switching online schedulers, we realized our shop capacity was not being fully utilized. After working with the team to customize our settings, we went from 20 appointments a day to handling 40 comfortably—a 100% increase in service business.
Expand Your Capabilities with More Data-Driven Solutions
Digital Inspections
Build customer trust and capture more service opportunities with a comprehensive digital multi-point inspection tool tailored for your service lane.
Mobile Lane Reception
Identify additional repairs and provide a “sign-and-go” experience for customers with quick vehicle check-ins from your phone, tablet, or desktop.
Direct Customer Communication
Speed up communication and save your team’s time with two-way customer texting and internal chat that support click-to-call, attachments, and more.
Streaming Video Recording
Increase transparency and secure more service approvals with the ability to record, send, and stream cloud-based video overviews of vehicle inspection results.
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